Refund policy

At Shifarabeauty, we are committed to providing high-quality beauty products that meet your needs and exceed your expectations. If for any reason you are not satisfied with your purchase, we’re here to help.

1. Returns

  • Eligibility for Return: We accept returns on items purchased directly from our website within 30 days of the delivery date. To be eligible for a return, the product must be unused, unopened, and in its original packaging.

  • Non-returnable Items: For hygiene and safety reasons, we cannot accept returns or exchanges on the following items:

    • Opened or used products (such as skincare, makeup, or hair care items)

    • Gift cards

    • Sale items or promotional products

  • Return Process:

    • Contact our customer service team at Shifarabeauty@gmail.com to initiate a return request.

    • Provide your order number, a description of the item you wish to return, and the reason for the return.

    • Our team will guide you through the process and provide you with a return shipping label if applicable.

  • Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return is received safely.

2. Refunds

  • Refund Eligibility: Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5-10 business days.

  • Partial Refunds: In some cases, only partial refunds may be granted (if applicable). This may happen if:

    • The item is not in its original condition

    • The item is damaged or missing parts for reasons not due to our error

3. Exchanges

  • Exchanges for Damaged or Defective Items: If you received a damaged or defective product, please contact us immediately, and we will provide a free exchange for the same item or an equivalent product.

  • Exchanges for Other Reasons: If you wish to exchange an item for a different product, please return the original item for a refund and place a new order on our website.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery with photographic evidence of the damage. We will provide you with a replacement or issue a full refund, depending on your preference and product availability.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  • Check your bank account or credit card provider, as processing times may vary.

  • Contact us at Shifarabeauty@gmail.com, and we will assist in resolving the issue.

6. How to Contact Us

If you have any questions about returns or refunds, or need assistance with a return request, please reach out to us at:

We strive to provide the best customer experience, and we’re here to help!